Total Quality Management (TQM)

What is Total Quality Management (TQM)?

(1) A way of managing to improve the efficiency, flexibility and competitiveness of a business as a whole.

(2) Concern the improvement of all the aspect of operation peformance and particularly how improvement should be managed.

(3) Involve each department, each activities and each person ant each level of the organisation.

(4) A philosophy how to approach the organization of the quality management.

(5) Approach that put quality and improvement at the heart of everything that is done by an operation and including all the activities within the organization.

(6) Focus on customer, Employees involvement, Continuous Improvement and Quality syatem and Procedures.

The 9 Component of TQM

(1) Commitment or Involvement of Top Management
(2) Customer Involvement
(3) Design a product of Quality
(4) Design Production Progress Quality
(5) Controlling Production Progress Quality
(6) Benchmarking and Continuous Improvement
(7) Developing Supplier Partnership
(8) Customer service, Distribution and Installation
(9) Building Teams of Empowered Employee

Obstacles Of TQM

(1) Poor Communication in the organisation
(2) Internal Politics
(3) Leadership
(4) Customers focus
(5) Strong Mtivation
(6) Strategic plan for change
(7) etc......

Tools for TQM

(1) Identify the problems - Histogram, Statistical Process Control Chart

(2) Generating the Ideas - Check sheet, Cause and effect Diagram

(3) Organising the Data - Flow Chart, Pareto Chart



Hope the note can help you Babes,

♥ Jasmine :)